At LieniaLeaf, our priority is to provide an enriching and accessible experience that allows clients to learn, create, and connect. Due to the unique nature of our services, which are provided entirely online and offer immediate access to content, all purchases made on our platform are non-refundable.
Policy Overview
Once a purchase is made, clients gain instant access to a range of resources, including course materials, live sessions, or scheduled consultations, which cannot be returned or revoked. For this reason, we are unable to offer refunds for any courses, workshops, consultations, or other services.
Missed Sessions and Rescheduling
For our live sessions and workshops, we understand that unexpected circumstances may arise. If you are unable to attend a live class, please contact our support team at least 24 hours before the session’s scheduled time. In certain cases, we may be able to reschedule or offer access to a recorded version of the session. However, please note that rescheduling is offered as a one-time courtesy and is subject to availability.
Technical Issues
If you experience technical difficulties that prevent you from accessing our platform or materials, our team is here to help. We encourage you to contact our support team immediately so we can assist you with troubleshooting. While refunds are not provided, we are committed to ensuring a seamless and positive experience and will work to resolve any access issues as quickly as possible.
Satisfaction Commitment
Our clients’ satisfaction is paramount to us, and we encourage feedback after each session, course, or consultation. If you feel that your experience did not meet expectations, please reach out. We strive to accommodate your needs and ensure a rewarding experience for all our participants, and we are happy to explore solutions that may include additional resources or extended access to certain materials.
In choosing LieniaLeaf, you’re investing in a unique and expertly guided floral journey, complete with robust support and flexible options to maximize your experience. For further assistance, please contact our support team, who are available to answer any questions and address any concerns.